Please notify your claim with the Claims Centre
Allianz Customers should call 9089 1320
The Household Claims Centre opening hours:
Weekdays: 9am - 5pm
Emergency assistance is available 24 hours - 0845 2064684
When telephoning please have the following information to hand:
- Policy Number
- Risk address and postcode
- Policyholder name
- Details of the Claim
You can make temporary repairs but please keep the bills as these may form part of the claim.
We must have the chance to inspect the damage before you carry out any permanent repairs.
If someone is holding you responsible for damage to their property or injury to them, please tell us as soon as possible and give us full written details. You must send us any writ, summons or other legal documents.
In an Emergency
Unfortunately emergencies happen when you least expect them. But with our emergency helpline service help is only a phone call away 24 hours a day, 365 days a year.
Call us on 0845 2064684
We can offer immediate assistance in many situations including:
- Plumbing or drainage problems likely to cause flooding
- Faliure of your gas and electrical supply
- Damage to your roof where damage to the inside of your home is likely
- Damage to your home, making it insecure or unsafe
- Leaking water or oil from your central heating
You should tell the emergency services about major emergencies which may result in damage or injury to people.
You must always report gas leaks to the gas authority.
When you contact us:
We will tell a qualified repairer to call as soon as possible.
We will tell you the call-out charge and hourly labour costs.
You will have to pay the total cost. However we will monitor the service, making sure charges are kept to a minimum.
The nature of the emergency may be covered by your policy.
Glass Claims
Broken glass is dangerous for both you and your visitors and in some circumstances can be a major security risk. Allianz have negotiated a special arrangement for you with one of Britain's leading glass replacement specialists, Solaglas.
Solaglas will bill us direct, you pay nothing except the policy excess and VAT*
The service is available 24 hours a day all year round.
Telephone Free on 0800 474747
*If applicable
Legal Helpline
- You are entitled to use our Legal Helpline service which gives you advice on any motor or business related legal matter
- This service is available 24 Hours a day:
- Northern Ireland, England and Wales 0117 976 1006
- Scotland 0141 221 8878
