In the Event of an Accident
- Obtain the name, address and telephone number of:
- Any other driver(s) involved
- Any other person(s) involved
- Any witnesses - Also the other driver(s):
- Vehicle registration number
- Name of his/her insurer
- Motor insurance certificate number (if available)
- Phone the Claims Helpline - 0800 626086:
- When telephoning have the following information to hand:
- - Policy number and Policyholder name
- - Vehicle registration
Approved Repairers
- Once you have notified us of the accident, an Approved Repairer will contact you to arrange repairs of your vehicle*
- Repair estimates are not required
- Allianz Approved Repairer's are a network of professional vehicle repairers, providing high standards of workmanship and customer service
- Free courtesy car/vehicle*
- Free collection and delivery of your vehicle*
- Priority service and speedy repairs
- 5 year guarantee on all repairs
- Free wash and vacuum
* For vehicles up to 3.5 tonnes gross vehicle weight
Vehicle Recovery
- If your vehicle cannot be driven following an accident, we will arrange for it to be taken to the nearest Allianz Approved Repairer
- If the damage is covered by your policy, the cost will be paid by us
- If you are not insured for the damage (ie if your policy is Third Party or Theft), you will be responsible for the recovery charge
- Regardless of your cover, we will make the arrangements for you and ensure all charges are kept to a minimum
Windscreen Damage
- Phone one of our approved Windscreen repairers for all emergency glass repair or replacement, 24 hours a day, anywhere in the UK
Autoglass - 0800 363636
Auto Windscreens - 0800 678 867
National Windscreens - 0800 0280002
Allied Irish Windscreens - 0800 051 6708
- If you have comprehensive cover at the time of the repair, simply produce your Certificate of Insurance and the cost will be billed to Allianz less any windscreen excess
- No excess applies to windscreen repairs and therefore this option is strongly recommended. Repairs do however need to be done immediately as any minor damage can quickly deteriorate
- If your policy does not cover windscreen damage, you will still receive a substantial discount off stock items at the time of replacement, but you will be required to pay the invoice at the time of fitting
Legal Helpline
- You are entitled to use our Legal Helpline service which gives you advice on any motor or business related legal matter
- This service is available 24 Hours a day:
- Northern Ireland, England and Wales 0117 976 1006
- Scotland 0141 221 8878
